All Systems Operational

Updated a few seconds ago

The SmartSurvey status page is updated when service issues are affecting multiple customers. If you are experiencing a service issue that has no status information on this page, please contact out support team by submitting a support ticket.

0

Active Incidents

1

Upcoming Maintenances

2

Days Since Last Incident

SmartSurvey Application




Operational

SmartSurvey Website




Operational

Survey Taking




Operational

Survey Taking (Custom Domains)




Operational

API




Operational

Reports & Exports




Operational

Email Services




Operational

SMS Services




Operational

System Emails




Operational

Help Site




Operational

SmartPolls




Operational

Scheduled Maintenance

Annual Scheduled MaintenancePlanned Maintenance

Schedule

December 24, 2025 9:00PM - December 25, 2025 3:00AM GMT
December 24, 2025 9:00PM - December 25, 2025 3:00AM UTC

Components

SmartSurvey Application, Survey Taking, Survey Taking (Custom Domains), API, Reports & Exports, Email Services, SMS Services, System Emails

Locations

UK

Description

We are performing this maintenance to upgrade our infrastructure and to ensure the safety of your data. This maintenance is essential to upgrade our infrastructure and ensure the security of your data. During this time: • You will not be able to log in to your SmartSurvey account. • Respondents will be unable to complete surveys. They will see a message advising them to try again later. You will not need to take any action when the maintenance has been completed. Your SmartSurvey account and surveys for respondents will return to normal. Thank you for your patience and understanding. Season's Greetings, The SmartSurvey Team

External Services

ANS/UKFast

AWS S3

Azure

Cloudflare

Firetext

Mailjet

MessageBird

MS Office365

Status.io

Webflow

Zapier

History (Last 7 days)

AI FeaturesService Disruption

Incident Status

Service Disruption


Components

SmartSurvey Application


Locations

UK



November 25, 2025 9:28AM GMT
November 25, 2025 9:28AM UTC
INVESTIGATING

We are investigating a drop in our AI services and will continually keep this post updated. All AI features affected will be impacted including Survey creation, Auto-Categorisation and Sentiment Analysis

November 25, 2025 9:30AM GMT
November 25, 2025 9:30AM UTC
IDENTIFIED

The issues has been identified as an update by one of our providers, we are working to resolve asap.

November 25, 2025 11:04AM GMT
November 25, 2025 11:04AM UTC
MONITORING

The service has been brought back up and should be working across the application. We will continue to monitor for errors. All background processing has now taken place.

November 25, 2025 11:10AM GMT
November 25, 2025 11:10AM UTC
RESOLVED

This issue with AI services has now been resolved