Active Incident

Updated a few seconds ago

The SmartSurvey status page is updated when service issues are affecting multiple customers. If you are experiencing a service issue that has no status information on this page, please contact out support team by submitting a support ticket.
BtInternet emails not sendingPartial Service Disruption

Incident Status

Partial Service Disruption

Components

Email Services

Locations

UK


April 3, 2025 10:27AM BST
April 3, 2025 9:27AM UTC
[Identified] BT Internet have decided to block most/all of the emails we are sending on behalf of customers due to "Looks like SPAM or reported as SPAM". Unfortunately, we have no more information, no contact and no means to resolve this from our end and have put in a temporary block on btinternet addresses. This will mark any contacts at BTinternet as "soft bounces" so that it will not raise your hard bounce rate above the threshold that causes invitations to be blocked. We will leave this block in place probably until early next week before re-checking whether the block has been lifted.
UK VAT Number IssueOperational

Incident Status

Operational

Components

SmartSurvey Application

Locations

UK


February 26, 2025 10:56AM GMT
February 26, 2025 10:56AM UTC
[Identified] Currently there maybe an issue when attempting to bypass the UK VAT number field when upgrading your account in-app. If you are unable to complete the purchase in-app, our Support Team are available to upgrade you over the phone for Professional and Business customers. Please call us on 0800 093 7822

March 20, 2025 2:42PM GMT
March 20, 2025 2:42PM UTC
[Monitoring] We believe this has been resolved at our supplier and will monitor to make sure it continues to work correctly.

SmartSurvey Application




Operational

SmartSurvey Website




Operational

Survey Taking




Operational

Survey Taking (Custom Domains)




Operational

API




Operational

Reports & Exports




Operational

Email Services




Partial Service Disruption

SMS Services




Operational

System Emails




Operational

Help Site




Operational

SmartPolls




Operational

External Services

ANS/UKFast

AWS S3

Azure

Cloudflare

MS Office365

Mailjet

MessageBird

Status.io

Webflow

Zapier

History

No incidents in the last 7 days