All Systems Operational

Updated a few seconds ago

The SmartSurvey status page is updated when service issues are affecting multiple customers. If you are experiencing a service issue that has no status information on this page, please contact out support team by submitting a support ticket.

0

Active Incidents

1

Upcoming Maintenances

35

Days Since Last Incident

SmartSurvey Application




Operational


SmartSurvey Website




Operational


Survey Taking




Operational


Survey Taking (Custom Domains)




Operational


API




Operational


Reports & Exports




Operational


Email Services




Operational


SMS Services




Operational


System Emails




Operational


Help Site




Operational


SmartPolls




Operational


Scheduled Maintenance

Temporary Maintenance (UK)Planned Maintenance

Schedule

January 27, 2026 7:30AM - 7:45AM GMT
January 27, 2026 7:30AM - 7:45AM UTC

Components

SmartSurvey Application, Survey Taking, Survey Taking (Custom Domains), API

Locations

UK

Description

We will be undertaking some system patches which will cause some momentary downtime lasting around 15-30 seconds. During that time, respondents will be held in a "please wait" screen before being allowed to continue with their response. API will return 503 error, and app may return a 500 error.

External Services

ANS/UKFast

AWS S3

Azure

Cloudflare

Firetext

Mailjet

MessageBird

MS Office365

Status.io

Webflow

Zapier

History (Last 7 days)

Temporary MaintenancePlanned Maintenance

Description

We will be undertaking some system patches which will cause some momentary downtime lasting around 15-30 seconds. During that time, respondents will be held in a "please wait" screen before being allowed to continue with their response. API will return 503 error, and app may return a 500 error.


Components

SmartSurvey Application, Survey Taking, Survey Taking (Custom Domains), API


Locations

UK


Schedule

January 21, 2026 9:15PM - January 21, 2026 11:00PM GMT
January 21, 2026 9:15PM - January 21, 2026 11:00PM UTC


January 21, 2026 9:12PM GMT
January 21, 2026 9:12PM UTC
UPDATE

Starting...

January 21, 2026 10:14PM GMT
January 21, 2026 10:14PM UTC
UPDATE

Done