Active Incident

Updated a few seconds ago

The SmartSurvey status page is updated when service issues are affecting multiple customers. If you are experiencing a service issue that has no status information on this page, please contact out support team by submitting a support ticket.
UK VAT Number IssueOperational

Incident Status

Operational

Components

SmartSurvey Application

Locations

UK


February 26, 2025 10:56AM GMT
February 26, 2025 10:56AM UTC
[Identified] Currently there maybe an issue when attempting to bypass the UK VAT number field when upgrading your account in-app. If you are unable to complete the purchase in-app, our Support Team are available to upgrade you over the phone for Professional and Business customers. Please call us on 0800 093 7822

March 20, 2025 2:42PM GMT
March 20, 2025 2:42PM UTC
[Monitoring] We believe this has been resolved at our supplier and will monitor to make sure it continues to work correctly.

SmartSurvey Application




Operational

SmartSurvey Website




Operational

Survey Taking




Operational

Survey Taking (Custom Domains)




Operational

API




Operational

Reports & Exports




Operational

Email Services




Operational

SMS Services




Operational

System Emails




Operational

Help Site




Operational

SmartPolls




Operational

External Services

ANS/UKFast

AWS S3

Azure

Cloudflare

MS Office365

Mailjet

MessageBird

Status.io

Webflow

Zapier

History (Last 7 days)

Data Centre UpgradePlanned Maintenance

Description

As part of ongoing improvements by our hosting provider, scheduled maintenance will be taking place on Wednesday, April 23rd, between 9:00 PM and 10:30 PM (BST). This maintenance involves upgrades to network infrastructure at one of our data centres. During this window, we will be actively failing over to a secondary data centre to ensure continuity of service. No downtime is expected, and services should remain fully operational throughout. However, as with any infrastructure work, there is a small risk of temporary disruption while the failover occurs. We’ll be closely monitoring the transition to ensure everything runs smoothly. Thank you for your understanding. If you notice any unexpected issues during this time, please don’t hesitate to reach out to our support team.


Components

SmartSurvey Application, SmartSurvey Website, Survey Taking, Survey Taking (Custom Domains), API


Locations

UK


Schedule

April 23, 2025 9:00PM - April 23, 2025 10:30PM BST
April 23, 2025 8:00PM - April 23, 2025 9:30PM UTC


April 23, 2025 9:33PM BST
April 23, 2025 8:33PM UTC
[Update] Started

April 23, 2025 9:34PM BST
April 23, 2025 8:34PM UTC
[Update] We will need to schedule some further maintenance as the hosting provider were unable to successfully upgrade the switches.
BtInternet emails not sendingPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Email Services


Locations

UK



April 3, 2025 10:27AM BST
April 3, 2025 9:27AM UTC
[Identified] BT Internet have decided to block most/all of the emails we are sending on behalf of customers due to "Looks like SPAM or reported as SPAM". Unfortunately, we have no more information, no contact and no means to resolve this from our end and have put in a temporary block on btinternet addresses. This will mark any contacts at BTinternet as "soft bounces" so that it will not raise your hard bounce rate above the threshold that causes invitations to be blocked. We will leave this block in place probably until early next week before re-checking whether the block has been lifted.

April 23, 2025 9:04PM BST
April 23, 2025 8:04PM UTC
[Resolved] The blocks seem to have been removed, we haven't seen anything in the past week.
Firewall UpgradesPlanned Maintenance

Description

We're performing routine firewall upgrades. While we don't anticipate any issues, there may be brief network interruptions as we switch over between devices during the update process.


Components

SmartSurvey Application, SmartSurvey Website, Survey Taking, Survey Taking (Custom Domains), API


Locations

UK


Schedule

April 21, 2025 9:15PM - April 21, 2025 10:30PM BST
April 21, 2025 8:15PM - April 21, 2025 9:30PM UTC


April 21, 2025 9:15PM BST
April 21, 2025 8:15PM UTC
[Update] Starting the work now.

April 21, 2025 10:30PM BST
April 21, 2025 9:30PM UTC
[Update] All done.