All Systems Operational

Updated a few seconds ago

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0

Active Incidents

0

Upcoming Maintenances

2

Days Since Last Incident

SmartSurvey Application




Operational

SmartSurvey Website




Operational

Survey Taking




Operational

Survey Taking (Custom Domains)




Operational

API




Operational

Reports & Exports




Operational

Email Services




Operational

SMS Services




Operational

System Emails




Operational

Help Site




Operational

SmartPolls




Operational

External Services

ANS/UKFast

AWS S3

Azure

Cloudflare

Firetext

Mailjet

MessageBird

MS Office365

Status.io

Webflow

Zapier

History (Last 7 days)

Temporary MaintenancePlanned Maintenance

Description

We will be undertaking some system patches which will cause some momentary downtime lasting around 15-30 seconds. During that time, respondents will be held in a "please wait" screen before being allowed to continue with their response. API will return 503 error, and app may return a 500 error.


Components

SmartSurvey Application, Survey Taking, Survey Taking (Custom Domains), API, Reports & Exports, Email Services, SMS Services


Locations

UK


Schedule

February 16, 2026 9:30PM - February 16, 2026 11:00PM GMT
February 16, 2026 9:30PM - February 16, 2026 11:00PM UTC


February 16, 2026 9:46PM GMT
February 16, 2026 9:46PM UTC
UPDATE

Starting...

February 17, 2026 12:22AM GMT
February 17, 2026 12:22AM UTC
UPDATE

Done
Email ToolService Disruption

Incident Status

Service Disruption


Components

SmartSurvey Application, Email Services


Locations

UK, EU



February 16, 2026 11:52AM GMT
February 16, 2026 11:52AM UTC
IDENTIFIED

Our email tool/service is currently unavailable. We are working to resolve this and will update this notification when the service is online.

February 16, 2026 5:27PM GMT
February 16, 2026 5:27PM UTC
RESOLVED

The issue has now been resolved