All Systems Operational

Updated a few seconds ago

The SmartSurvey status page is updated when service issues are affecting multiple customers. If you are experiencing a service issue that has no status information on this page, please contact out support team by submitting a support ticket.

0

Active Incidents

0

Upcoming Maintenances

2

Days Since Last Incident

SmartSurvey Application




Operational

SmartSurvey Website




Operational

Survey Taking




Operational

Survey Taking (Custom Domains)




Operational

AI Services




Operational

API




Operational

Reports & Exports




Operational

Email Services




Operational

SMS Services




Operational

System Emails




Operational

Help Site




Operational

SmartPolls




Operational

External Services

ANS/UKFast

AWS S3

Azure

Cloudflare

Firetext

Mailjet

MessageBird

MS Office365

Status.io

Webflow

Zapier

History (Last 7 days)

Temporary MaintenancePlanned Maintenance

Description

We will be undertaking some system patches which will cause some momentary downtime lasting around 15-30 seconds. During that time, respondents will be held in a "please wait" screen before being allowed to continue with their response. API will return 503 error, and app may return a 500 error.


Components

SmartSurvey Application, Survey Taking, Survey Taking (Custom Domains), API, Reports & Exports, Email Services, SMS Services


Locations

UK


Schedule

August 20, 2026 9:30PM - August 20, 2026 11:30PM BST
August 20, 2026 8:30PM - August 20, 2026 10:30PM UTC


August 20, 2026 9:21PM BST
August 20, 2026 8:21PM UTC
UPDATE

Started...

August 20, 2026 10:29PM BST
August 20, 2026 9:29PM UTC
UPDATE

All done
SMS ServicePartial Service Disruption

Incident Status

Partial Service Disruption


Components

SmartSurvey Application


Locations

UK



August 19, 2026 9:02AM BST
August 19, 2026 8:02AM UTC
MONITORING

Please note our SMS provider Firetext are currently suffering an unplanned outage. The SMS service is currently unavailable, we expect an update around 10am this morning. Updates can be found at https://status.firetext.co.uk/

August 19, 2026 1:44PM BST
August 19, 2026 12:44PM UTC
RESOLVED

Firetext has resolved the issue and SMS sending is fully operational once again