All Systems Operational

Updated a few seconds ago

The SmartSurvey status page is updated when service issues are affecting multiple customers. If you are experiencing a service issue that has no status information on this page, please contact out support team by submitting a support ticket.

0

Active Incidents

0

Upcoming Maintenances

2

Days Since Last Incident

SmartSurvey Application




Operational

SmartSurvey Website




Operational

Survey Taking




Operational

Survey Taking (Custom Domains)




Operational

AI Services




Operational

API




Operational

Reports & Exports




Operational

Email Services




Operational

SMS Services




Operational

System Emails




Operational

Help Site




Operational

SmartPolls




Operational

External Services

ANS/UKFast

AWS S3

Azure

Cloudflare

Firetext

Mailjet

MessageBird

MS Office365

Status.io

Webflow

Zapier

History (Last 7 days)

AI Services DisruptedService Disruption

Incident Status

Service Disruption


Components

AI Services


Locations

UK



July 20, 2026 8:02PM BST
July 20, 2026 7:02PM UTC
INVESTIGATING

We have seen a high level of errors related to AI processing which appear to be caused by one of our providers being unavailable. All AI processing should be considered offline.

July 20, 2026 10:12PM BST
July 20, 2026 9:12PM UTC
IDENTIFIED

One of our AI providers has had connectivity issues for a number of hours. They are aware and are looking to resolve this as soon as possible.

July 20, 2026 11:41PM BST
July 20, 2026 10:41PM UTC
MONITORING

The provider has marked the issue as resolved. We are monitoring it to make sure the AI queue is serviced.

July 20, 2026 11:56PM BST
July 20, 2026 10:56PM UTC
RESOLVED

The providers fix is holding and all in-progress AI processing has been actioned.
Temporary MaintenancePlanned Maintenance

Description

We will be undertaking some system patches which will cause some momentary downtime lasting around 15-30 seconds. During that time, respondents will be held in a "please wait" screen before being allowed to continue with their response. API will return 503 error, and app may return a 500 error.


Components

SmartSurvey Application, Survey Taking, Survey Taking (Custom Domains), API, Reports & Exports, Email Services, SMS Services


Locations

UK


Schedule

July 19, 2026 11:00PM - July 20, 2026 1:00AM BST
July 19, 2026 10:00PM - July 20, 2026 12:00AM UTC


July 19, 2026 10:42PM BST
July 19, 2026 9:42PM UTC
UPDATE

Started...

July 20, 2026 12:30AM BST
July 19, 2026 11:30PM UTC
UPDATE

Done