All Systems Operational

Updated a few seconds ago

The SmartSurvey status page is updated when service issues are affecting multiple customers. If you are experiencing a service issue that has no status information on this page, please contact out support team by submitting a support ticket.

0

Active Incidents

1

Upcoming Maintenances

5

Days Since Last Incident

SmartSurvey Application




Operational

SmartSurvey Website




Operational

Survey Taking




Operational

Survey Taking (Custom Domains)




Operational

AI Services




Operational

API




Operational

Reports & Exports




Operational

Email Services




Operational

SMS Services




Operational

System Emails




Operational

Help Site




Operational

SmartPolls




Operational

Scheduled Maintenance

Core Infrastructure UpgradesPlanned Maintenance

Schedule

September 26, 2026 9:00PM - September 27, 2026 3:00AM BST
September 26, 2026 8:00PM - September 27, 2026 2:00AM UTC

Components

SmartSurvey Application, Survey Taking, Survey Taking (Custom Domains), AI Services, API, Reports & Exports, Email Services, SMS Services, System Emails, Help Site

Locations

UK, US

Description

We are performing this maintenance to upgrade our core infrastructure. During this time: • You will not be able to log in to your SmartSurvey account. • Respondents will be unable to complete surveys. They will see a message advising them to try again later. You will not need to take any action when the maintenance has been completed. Your SmartSurvey account and surveys for respondents will return to normal. Thank you for your patience and understanding. Bew wishes, The SmartSurvey Team

External Services

ANS/UKFast

AWS S3

Azure

Cloudflare

Firetext

Mailjet

MessageBird

MS Office365

Status.io

Webflow

Zapier

History (Last 7 days)

SmartSurvey AppDegraded Performance

Incident Status

Degraded Performance


Components

SmartSurvey Application, API, Reports & Exports, Email Services, SMS Services, System Emails


Locations

UK



September 2, 2026 4:51PM BST
September 2, 2026 3:51PM UTC
IDENTIFIED

Our app is currently experiencing a degraded performance which may impact emails sending, triggers and other features. We have identified the issue and are working on a fix.

September 2, 2026 5:14PM BST
September 2, 2026 4:14PM UTC
RESOLVED

The issue is now resolved