All Systems Operational

Updated a few seconds ago

The SmartSurvey status page is updated when service issues are affecting multiple customers. If you are experiencing a service issue that has no status information on this page, please contact out support team by submitting a support ticket.

0

Active Incidents

1

Upcoming Maintenances

3

Days Since Last Incident

SmartSurvey Application




Operational

SmartSurvey Website




Operational

Survey Taking




Operational

Survey Taking (Custom Domains)




Operational

API




Operational

Reports & Exports




Operational

Email Services




Operational

SMS Services




Operational

System Emails




Operational

Help Site




Operational

SmartPolls




Operational

Scheduled Maintenance

Temporary MaintenancePlanned Maintenance

Schedule

March 23, 2026 9:30PM - 10:00PM GMT
March 23, 2026 9:30PM - 10:00PM UTC

Components

SmartSurvey Application, Survey Taking, Survey Taking (Custom Domains), API

Locations

UK

Description

We will be undertaking some system patches which will cause some momentary downtime lasting around 15-30 seconds. During that time, respondents will be held in a "please wait" screen before being allowed to continue with their response. API will return 503 error, and app may return a 500 error.

March 24, 2026 12:17AM GMT
March 24, 2026 12:17AM UTC
UPDATE

All done

External Services

ANS/UKFast

AWS S3

Azure

Cloudflare

Firetext

Mailjet

MessageBird

MS Office365

Status.io

Webflow

Zapier

History (Last 7 days)

Our hosting provider's maintenance causing downtimeService Disruption

Incident Status

Service Disruption


Components

SmartSurvey Application, SmartSurvey Website, Survey Taking, Survey Taking (Custom Domains), API, Reports & Exports, Email Services, SMS Services, System Emails, Help Site, SmartPolls


Locations

UK



March 23, 2026 10:35PM GMT
March 23, 2026 10:35PM UTC
INVESTIGATING

We're trying to reach our hosting provider

March 23, 2026 11:30PM GMT
March 23, 2026 11:30PM UTC
INVESTIGATING

Our hosting provider is investigating the issue further

March 24, 2026 12:18AM GMT
March 24, 2026 12:18AM UTC
MONITORING

Our hosting provider has identified the issue and have now resolved it. We will continue to monitor.

March 24, 2026 11:26AM GMT
March 24, 2026 11:26AM UTC
RESOLVED

Everything is stable and back to normal.
Planned Infrastructure Maintenance - 23 March 2026Planned Maintenance

Description

Please be aware that our hosting provider has scheduled a planned infrastructure upgrade. This work is not expected to cause any downtime, but there is a low risk of brief interruptions to service availability during this period. Our team will be on hand to respond quickly should any issues arise. If you experience any problems, please don't hesitate to contact our support team. We appreciate your patience.


Components

SmartSurvey Application, SmartSurvey Website, Survey Taking, Survey Taking (Custom Domains), API, Reports & Exports, Email Services, SMS Services, System Emails, Help Site


Locations

UK


Schedule

March 24, 2026 10:00PM - March 25, 2026 7:00AM GMT
March 24, 2026 10:00PM - March 25, 2026 7:00AM UTC


March 24, 2026 12:17AM GMT
March 24, 2026 12:17AM UTC
UPDATE

All completed

March 23, 2026 10:00PM GMT
March 23, 2026 10:00PM UTC
UPDATE

Started

March 24, 2026 1:08AM GMT
March 24, 2026 1:08AM UTC
UPDATE

Done