All Systems Operational

Updated a few seconds ago

The SmartSurvey status page is updated when service issues are affecting multiple customers. If you are experiencing a service issue that has no status information on this page, please contact out support team by submitting a support ticket.

0

Active Incidents

1

Upcoming Maintenances

19

Days Since Last Incident

SmartSurvey Application




Operational

SmartSurvey Website




Operational

Survey Taking




Operational

Survey Taking (Custom Domains)




Operational

API




Operational

Reports & Exports




Operational

Email Services




Operational

SMS Services




Operational

System Emails




Operational

Help Site




Operational

SmartPolls




Operational

Scheduled Maintenance

Planned Infrastructure Maintenance - 23 March 2026Planned Maintenance

Schedule

March 24, 2026 10:00PM - March 25, 2026 7:00AM GMT
March 24, 2026 10:00PM - March 25, 2026 7:00AM UTC

Components

SmartSurvey Application, SmartSurvey Website, Survey Taking, Survey Taking (Custom Domains), API, Reports & Exports, Email Services, SMS Services, System Emails, Help Site

Locations

UK

Description

Please be aware that our hosting provider has scheduled a planned infrastructure upgrade. This work is not expected to cause any downtime, but there is a low risk of brief interruptions to service availability during this period. Our team will be on hand to respond quickly should any issues arise. If you experience any problems, please don't hesitate to contact our support team. We appreciate your patience.

External Services

ANS/UKFast

AWS S3

Azure

Cloudflare

Firetext

Mailjet

MessageBird

MS Office365

Status.io

Webflow

Zapier

History (Last 7 days)

Temporary MaintenancePlanned Maintenance

Description

We will be undertaking some system patches which will cause some momentary downtime lasting around 15-30 seconds. During that time, respondents will be held in a "please wait" screen before being allowed to continue with their response. API will return 503 error, and app may return a 500 error.


Components

SmartSurvey Application, Survey Taking, Survey Taking (Custom Domains), API


Locations

UK


Schedule

March 15, 2026 10:30PM - March 15, 2026 11:45PM GMT
March 15, 2026 10:30PM - March 15, 2026 11:45PM UTC


March 15, 2026 10:21PM GMT
March 15, 2026 10:21PM UTC
UPDATE

Starting shortly...

March 15, 2026 11:32PM GMT
March 15, 2026 11:32PM UTC
UPDATE

All done