Active Incident

Updated a few seconds ago

The SmartSurvey status page is updated when service issues are affecting multiple customers. If you are experiencing a service issue that has no status information on this page, please contact out support team by submitting a support ticket.
UK VAT Number IssueOperational

Incident Status

Operational

Components

SmartSurvey Application

Locations

UK


February 26, 2025 10:56AM GMT
February 26, 2025 10:56AM UTC
[Identified] Currently there maybe an issue when attempting to bypass the UK VAT number field when upgrading your account in-app. If you are unable to complete the purchase in-app, our Support Team are available to upgrade you over the phone for Professional and Business customers. Please call us on 0800 093 7822

March 20, 2025 2:42PM GMT
March 20, 2025 2:42PM UTC
[Monitoring] We believe this has been resolved at our supplier and will monitor to make sure it continues to work correctly.

SmartSurvey Application




Operational

SmartSurvey Website




Operational

Survey Taking




Operational

Survey Taking (Custom Domains)




Operational

API




Operational

Reports & Exports




Operational

Email Services




Operational

SMS Services




Operational

System Emails




Operational

Help Site




Operational

SmartPolls




Operational

External Services

ANS/UKFast

AWS S3

Azure

Cloudflare

MS Office365

Mailjet

MessageBird

Status.io

Webflow

Zapier

History (Last 7 days)

Problems with charts and graphsDegraded Performance

Incident Status

Degraded Performance


Components

SmartSurvey Application, Reports & Exports, Email Services


Locations

UK



March 20, 2025 8:37AM GMT
March 20, 2025 8:37AM UTC
[Identified] Our chart generation service is currently not working due to a recently imposed rate-limit on one of our supplier's CDNs. We are currently attempting to update it to a stable version in order to get it back online.

March 20, 2025 11:49AM GMT
March 20, 2025 11:49AM UTC
[Monitoring] We have released an update to the charts server, which appears to have resolved the issue in production systems. We will continue to monitor it.

March 20, 2025 2:43PM GMT
March 20, 2025 2:43PM UTC
[Resolved] We believe the problem has been resolved now.
Temporary MaintenancePlanned Maintenance

Description

We will be undertaking some system patches which will cause some momentary downtime lasting around 15-30 seconds. During that time, respondents will be held in a "please wait" screen before being allowed to continue with their response. API will return 503 error, and app may return a 500 error.


Components

SmartSurvey Application, Survey Taking, Survey Taking (Custom Domains), API, Email Services, SMS Services


Locations

UK


Schedule

March 16, 2025 8:55PM - March 16, 2025 10:35PM GMT
March 16, 2025 8:55PM - March 16, 2025 10:35PM UTC


March 16, 2025 8:59PM GMT
March 16, 2025 8:59PM UTC
[Update] Starting...

March 16, 2025 9:55PM GMT
March 16, 2025 9:55PM UTC
[Update] All done