All Systems Operational

Updated a few seconds ago

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0

Active Incidents

0

Upcoming Maintenances

2

Days Since Last Incident

SmartSurvey Application




Operational

SmartSurvey Website




Operational

Survey Taking




Operational

Survey Taking (Custom Domains)




Operational

AI Services




Operational

API




Operational

Reports & Exports




Operational

Email Services




Operational

SMS Services




Operational

System Emails




Operational

Help Site




Operational

SmartPolls




Operational

External Services

ANS/UKFast

AWS S3

Azure

Cloudflare

Firetext

Mailjet

MessageBird

Microsoft 365

Status.io

Webflow

Zapier

History (Last 7 days)

Temporary MaintenancePlanned Maintenance

Description

We will be undertaking some system patches which will cause some momentary downtime lasting around 15-30 seconds. During that time, respondents will be held in a "please wait" screen before being allowed to continue with their response. API will return 503 error, and app may return a 500 error.


Components

SmartSurvey Application, Survey Taking, Survey Taking (Custom Domains), AI Services, API


Locations

UK


Schedule

November 15, 2026 10:00PM - November 15, 2026 11:30PM GMT
November 15, 2026 10:00PM - November 15, 2026 11:30PM UTC


November 15, 2026 10:07PM GMT
November 15, 2026 10:07PM UTC
UPDATE

Starting...

November 15, 2026 11:01PM GMT
November 15, 2026 11:01PM UTC
UPDATE

All done
AI Processing Degraded in USAPartial Service Disruption

Incident Status

Partial Service Disruption


Components

SmartSurvey Application, Survey Taking, AI Services


Locations

US



November 13, 2026 3:31PM GMT
November 13, 2026 3:31PM UTC
IDENTIFIED

We have seen some errors in AI Processing in the USA system and are deploying a fix.

November 13, 2026 3:45PM GMT
November 13, 2026 3:45PM UTC
MONITORING

Functionality is restored and we will continue to monitor.

November 13, 2026 4:47PM GMT
November 13, 2026 4:47PM UTC
RESOLVED

All AI functions appear to be back to normal now.
AI Processing - CivoOperational

Incident Status

Operational


Components

AI Services


Locations

UK



November 9, 2026 10:53AM GMT
November 9, 2026 10:53AM UTC
IDENTIFIED

Our external provider is currently experiencing instability issues in processing our requests. Our team are monitoring the situation and we hope to have a stable service back soon.

November 13, 2026 3:31PM GMT
November 13, 2026 3:31PM UTC
RESOLVED

All services should now be running as normal.

November 13, 2026 3:34PM GMT
November 13, 2026 3:34PM UTC
RESOLVED

This issue has now been fully resolved